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Job Information

Merck Director, Global Talent Acquisition Operations in North Wales, Pennsylvania

Job Description

The Director of Global Talent Acquisition Operations is responsible for understanding the strategy from the Talent Acquisition Center of Expertise and operationalizing that strategy through internal and external resources promoting our Company's Talent Acquisition process.

Our Company leverages internal resources and world-class partners to deliver its Talent Acquisition services; this position is accountable for managing the external partners and facilitating the intersection between the internal resources and our external partners. This position will work closely with the Associate Vice President of Talent Acquisition to execute the long-term strategic vision of creating Talent as our Company's trademark.

  • Manage and develop Global Talent Acquisition (GTA) operations team, regionally aligned: elevating strategic and sustainable execution capability across the team

  • Work closely with the GTA Leadership team to define business needs and priorities to ensure comprehensive delivery solutions & strategies

  • Advocate for employee experience – solicit input and feedback from end-users and incorporate into the design/optimization of solutions

  • Partner with organizational readiness on the development of key employee and manager communications to ensure clarity of key messages and actions

  • Provide oversight for Supplier Relationship and Risk Management in Talent Acquisition operations including but not limited to Recruitment Process Outsourcing (RPOs), Global Background Check (GBC) Supplier, External Workforce / Contingent Talent supplier

  • Drive operational excellence by continuously evolving end to end global recruitment delivery model including people, process, technology, and compliance

  • Continue to evolve our Company's contingent talent/ external workforce strategy from a Managed Service Supplier to a Total Talent solution.

  • Manage the global contingent talent/ external workforce suppliers and services

  • Lead execution of the Global Background Check process for better candidate, hiring manager, and end-user experience

  • Be accountable for leading and driving Operational Strategies both for Talent Acquisition and Contingent labor categories that enable program strategies while seeking efficiency gains, improved candidate and external workforce experience, drive financial optimization.

  • Accountable for partnering with Procurement to negotiate vendor agreements and subsequent oversight of vendor budget including forecasting and accurate reporting against the Statement of Work agreement.


  • Strategic Vision: Able to develop a long-term vision based on a thorough appreciation of industry trends and opportunities.

  • Business Acumen: Ability to engage with business leaders around business strategy, goals, and business outcomes, and apply sound judgment and decision making.

  • Leadership: Demonstrated skill in applying approaches, tools, and techniques to gain the help and support of others; ability to lead by example and foster collaborative relationships

  • Influencing: Advanced ability to partner, partner, and impact decisions at all levels within and outside the organization.

  • Demonstrated ability to convey at all levels in a simple and concise manner

  • Passion: Demonstrate a passion for delivering high-quality consumer-oriented services

  • Innovation: Drive a culture of innovation and prudent risk tolerance; effectively leverage market intelligence to deploy leading practices

  • Results-orientation: A track record of establishing clear objectives and bringing multiple parties mutually to achieve key initiatives in a complex, unstructured and ambiguous business environment


  • Bachelors degree, Masters degree is a plus

  • At least 12 years of relevant experience required, including a minimum of 5 years managing a team

  • Previous recruiting/supporting recruitment experience preferred

  • Talent Acquisition background managing the delivery of talent services and accountable for metrics/results, escalations, and service recovery

  • Skills translating strategy into action – with a balanced focus on identifying opportunities where Human Resources processes, programs, and initiatives can further the business strategy while also enhancing the employee experience

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our team includes Human Resources, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

US and Puerto Rico Residents Only:

If you need an accommodation for the application process please email us at staffingaadar@msd.com

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

OFCCP Pay Transparency Rule

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Remote Work, Telecommuting


1st - Day

Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID: R102278