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Job Information

Fiserv Fraud & Dispute Specialist in Omaha, Nebraska

Position Description

What does a great Fraud and Dispute Specialist do?

You will act as the primary Chargeback contact/Subject Matter Expert for various Networks and provides support of Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid. You will effectively communicate appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration. You will perform analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department’s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes. You will maintain strong solid understanding of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations. You will resolve moderately sophisticated issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach. You will respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input. Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns

As a Fraud and Dispute Specialist, you can look forward to:

  • Claims Processing - Review and manage multiple queues in support of 200 – 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes.

  • ACD Telephone Responsibility - Maintain availability and respond to incoming client inquiries.

  • Research/ticketing - Research client and/or system issues and document results/findings.

  • Performs other duties as required

Basic Qualifications for Consideration :

  • High School diploma or equivalent

  • 1+years financial or customer services experience

Preferred Skills, Experience, and Education:

  • Knowledge of Visa/MasterCard Operating Regulations

  • Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation E and Z.

  • Positive relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery

  • Possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word and PowerPoint)

  • Solid understanding of workstations and database software

  • Strong analytical and problem-solving skills

  • Possess demonstrated ability to determine when to refer issues versus handle them personally

  • Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks

  • Be highly motivated and eager to learn

  • Ability to work extended hours as needed to meet department needs.

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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