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J&J Family of Companies Sr. Manager Service Engineer in Palm Beach Gardens, Florida

DePuy Synthes, a member of Johnson & Johnson's Family of Companies, is currently recruiting for a Sr. Manager Service Engineer located in Palm Beach Gardens, FL, Raynham, MA, Warsaw, IN, and West Chester, PA.

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com.


The Sr. Manager Service Engineer will work with a talented team of service engineers to deliver excellence across all aspects of our DePuy Synthes Service Care team inclusive of interfacing with our New Product Introduction teams to launch new and innovative capital equipment products which require support from our service team. Seeking to understand the servicing needs of the product and translate them into process and procedure requirements. In this role, you will create/execute plans for deployment and ongoing support our field service teams, service operations teams, and our service centers within the U.S. as well as support plans for product expansion outside of the U.S.


  • Creates and maintains an environment that encourages productivity and execution

  • Provides strategic direction toward group objectives

  • Selects, develops, and evaluates a diverse staff

  • Manages the prioritization of departmental project activities

  • Manages and regulates capital and expense budgets for department

  • Manages the alignment and assignment of resources to meet departmental goals and objectives

  • Functions as primary resource for stakeholders

  • Provides reports and updates on departmental goals and metrics

  • Helps resolve problems related to service and service operations

  • Builds effective interdependent partnering relationships with other functional areas, including R&D engineering, quality, customer care, service operations, marketing, clinical, manufacturing.

  • Evaluates and recommends training programs and methods for staff

  • Drive quality and process improvements by effectively utilizing Process Excellence tools to improve operations and resolve complex process issues.

  • Monitor post‐launch service performance ‐ analyzing results, developing a root cause for issues, and implement product or service improvements.

  • Supporting hardware and software design changes impacting service throughout the product lifecycle.

  • Serve as the Domain Authority (i.e., Subject Matter Expert) for various Service Care systems/procedures/functions.


Education & Required Skills & Experience:

  • Bachelor’s Degree in Engineering, or similar technical degree with at least 8 years of relevant experience is required

  • Ability to plan, conduct and direct complicated engineering & business projects to completion, and support service responsibilities for complex products

  • Experience with new product introduction for capital equipment

    Preferred Skills & Experience:

  • Bachelor’s Degree in the area of mechanical, electrical or process engineering

  • Experience with Design for Serviceability throughout New Product Development process

  • Experience in the capital equipment medical device industry

  • Experience with Process Development, and Validation of Manufacturing/Assembly Processes


  • This position can be located in Palm Beach Gardens, FL, Raynham, MA, Warsaw, IN, and West Chester, PA. and requires up to 30% (Domestic/International) travel

    Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Primary Location

United States-Florida-Palm Beach Gardens-4500 Riverside Drive

Other Locations

North America-United States-Indiana-Warsaw, North America-United States-Pennsylvania-West Chester, North America-United States-Massachusetts-Raynham


DePuy Synthes Sales, Inc. (6032)

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