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Job Information

American Express Associate Product Manager (Communications & Marketing) in Phoenix, Arizona

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.”

The GTOS Training, Communications, & Marketing team creates communication, training, and marketing materials to get information to customers and help drive adoption of new or changed processes and tools. While the GTOS organization is made up of very technical and process-oriented colleagues, our challenging and fun job is to take their message and make it understandable by the least technical person, as well as make it visually engaging and eye-catching.

Key Responsibilities:

  • Simplify complex messages into user intuitive communications

  • Test and proofread all documentation before publishing material (i.e., newsletters, web pages, training modules, process documents, and marketing material)

  • Create infographics and presentations to help tell the story for varied audience levels

  • Coordinate and host small to large WebEx meetings for infoshare events

  • Adhere to American Express editorial and branding guidelines for communication consistency

  • Adhere to design best practices and standards

  • Find opportunities to adopt innovative ideas related to communication practices

  • Assist with engagement requests - capturing and tracking takeaways from project discussions with customers

  • Maintain calendar of communications and status reporting for all communication requests

  • Assist with creating instructional and teaser videos using a variety of movie/video making tools

  • Analyze customer feedback and help develop strategies to improve overall communications

  • Assist with general inquiries that come through the team’s mailbox

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.

Qualifications

  • Bachelor’s Degree in related field required or prior relevant Technology and business work experience

  • Strong written communication skills with ability to proofread, edit, spell check, etc.

  • Fluency with design tools, such as Illustrator, Photoshop, and InDesign

  • Ability to simplify and turn complex interactions into intuitive user experiences

  • Experience in a Customer Service organization with demonstrated passion and ability to identify customer needs and drive improvement

  • Flexibility to support our global customers across various time zones

  • Ability to handle multiple work streams and ad hoc tasks simultaneously

  • Strong analytical skills with attention to detail

  • UX design experience a plus

  • Knowledge of the capabilities and limitations of HTML, CSS, JavaScript a plus

“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

“American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.”

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 22000772

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