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Job Information

Lincoln Financial Group Claims Specialist - New College Grads! in Phoenix, Arizona

Alternate Locations: Atlanta, GA (Georgia); Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Phoenix, AZ (Arizona)

Work Arrangement: Hybrid/Home

Relocation assistance is not available for this opportunity.

Level: N3

Requisition #: 67283

About The Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

The Role at a Glace:

We are excited to bring on new college graduates to join our Claims Organization as Claims Specialist supporting Group Protection divison. This position has various office locations including Dover, NH; Omaha, NE; Phoenix, AZ; Charlotte, NC; and Altanta, GA. Positions start dates will align to December 2021 and May 2022 Graduates.

Background Details

The Claims Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group.

As a Claims Specialist, you will serve as the primary point of contact for individuals who have a Long-Term or Short-Term disability claim under a group policy. You will be responsible for serving as a subject matter expert and guiding them through the claims process using excellent customer service and problem-solving skills to create a positive experience. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!

What you'll be doing

  • You will act as the main point of contact communicating through email/phone with external stakeholders including medical professionals and employers to obtain necessary documents/medical information related to the claim. In addition, you will inform employers on the status of their employee and any anticipated changes based on the claim.

  • Create transparency with individuals by providing detailed information about the claims process including policy coverage and utilization, while recognizing what needs to be done to meet customer expectations.

  • You will process complex claims for payment or denial in accordance with established procedures and guidance ensuring that the claimant is updated in a timely manner by demonstrating flexibility/responsiveness to meet customer needs on routine work independently.

  • Identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality.

What we're looking for

Must-have experience:

  • Bachelor's Degree, preferred

  • Effective strong written and verbal communication skills.

  • Ability to maneuver through multiple systems/databases/platforms/software.

  • Ability to be adaptable/flexible as business needs change.

Nice-to have Experience:

  • Ability to problem solve and make independent decisions, while providing compassionate customer service.

  • Research and data entry experience in a fast-paced environment.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Familiarity with medical terminology.

What it's like to work here

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for YOU:

  • A clearly defined career framework to help you successfully manage your career

  • Leadership development and virtual training opportunities

  • Paid Time Off + 10 Paid Holidays

  • Parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • A leadership team that prioritizes your health and well-being; offering a hybrid remote work environment

  • Effective productivity/technology tools and training

Work Arrangement:

Hybrid/Home : Employees will work from home generally three days each week and come into a Lincoln office on a schedule their manager will help set, following any applicable in-office training period determined by their manager.

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

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