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Job Information

USAA Commercial Lines Specialist II in Phoenix, Arizona

Purpose of Job

This position is open to all locations to include work at home.

* Selected candidates must be able to attend training starting 11/15/2021.Training hours are Monday- Friday 8am- 4:30pm CST. *

Work schedule after training will be Monday - Friday 9am -6pm candidates local time zone.

Within defined guidelines and framework, advises members on insurance and risk management, utilizing commercial insurance products to fit member’s needs. Uses knowledge of commercial insurance marketplace, carrier appetite, and leverages underwriter relationships and knowledge of carrier contracts to place coverage for member’s business.

Job Requirements

Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies and procedures for business activities.

Utilizes a consultative approach to determine customer needs, build rapport and provide solutions based on current products and service offerings.

Builds and maintains relationships between members and insurance carriers, exercising technical knowledge effectively communicating solutions.

Classifies member’s business and provide accurate risk management and risk mitigation solutions.

Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.

Leverages understanding of carrier renewal cycle to best execute account reviews and remarket opportunities providing comparisons to our members.

Follows up with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).

Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency E&O exposure.

Minimum Experience:

  • High School Diploma OR General Equivalency Diploma

  • 1 year of insurance sales and service experience and/or experience working in a commercial insurance agency or broker setting.

  • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

Preferred Experience:

  • 2+ years of commercial sales and service experience.

  • P&C General Lines License

  • Direct to consumer experience


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $33,280 - $58,500 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.