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Job Information

Fiserv Customer Service Associate in Phoenix, Arizona

Job Description

Start Date: November 29th, 2021

Training: Mon-Fri 10am-6:30

Schedule: Morning and Afternoon shifts to choose from.

$1000 Progression bonus!! Ask your recruiter about details.

We are located at 4801 E. Thistle Landing Drive, Phoenix, AZ 85044. Near the intersection of Ray Road and I-10 freeway, closer to the Ahwatukee Foothills area.

What does an outstanding Customer Service Associate do?

Following the completion of training and a period in the position, if you meet or exceed performance expectations, you may have the option to work remotely. As a remote worker, you should be able to effectively operate a computer-based phone system and have medium to high proficiency with Microsoft Outlook, Excel and Web browsers such as Chrome and Internet Explorer, etc. You’ll also need to be comfortable entering information into appropriate computer databases. Supporting our clients will also be a fun part of your job! You’ll take inbound phone calls and use your expertise, and passion for outstanding customer service, to answer inbound calls from merchant customers, answer questions, assist with researching and resolving issues. We want our customers to receive a WOW experience. We want someone who has the ability to be an active listener and is able to express empathy to the customer. Use your great verbal and written communication skills to provide assistance to our customers. Do you love providing world class customer service in open fun environment? If you answered yes, we want to work with you.

As a Customer Service Representative, you can look forward to:

PEOPLE who are caring and friendly and want you to succeed

Great CULTURE, Team environment that is fun, encouraging and engaging.

Taking PRIDE in what we do

Basic requirements for consideration:

Flexible Schedule

One year call center experience

Work experience with internet navigation and technology.

Preferred qualifications:

Experience with an online bill pay service.

Strong work tenure with previous roles lasting a year or more.

Experience working in a metric driven environment.

Fiserv offers a competitive compensation and benefits program including:

$18 per hr.

Spanish Bilinguals needed! Receive a 6% premium on top of hourly rate!

Shift differential bonus for eligible hours worked evenings and weekends

Medical/Dental/Vision Coverage (eligible on your first day of employment), On site cafeteria, Unlimited free beverages, Tuition Reimbursement, casual dress environment, Lucrative paid time off program.

Pre-employment background, credit, and drug test are required.

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