American Express Early Tenure Business Manager- US Acquisition and Client Group (People Leader) in Phoenix, Arizona
American Express Global Commercial Services (GCS) is the Global leader in the Corporate Payments Solutions space and subsequently continues to be an exciting and fast-growing business. The U.S. Acquisition and Client Group (USACG) is the phone-based account management and sales teams for the US SME segment in GCS. This team of over 500 colleagues located in Phoenix, AZ, Sunrise, FL, and New York, as well as approximately 100 vendor agents who engage to acquire new customers, provide early tenure treatment, and retain and grow >1 million US Middle and Large Market commercial clients, delivering >$300B in customer billings each year.
Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with commercial clients to help them manage travel expenses and make large purchases through Amex proprietary payment solutions and expense management tools.
The Manager of the Business Early Tenure Team is responsible for inspiring and leading a team of Account Development Consultants that manage new Small Business clients. This includes engaging, educating, and growing new clients through outbound, dialogic treatment to ramp spend and build meaningful, deep, and loyal relationships. This is a great opportunity to lead a high-performing & dynamic team that will be responsible for the most critical moments in the client’s tenure and sets the trajectory for their relationship ahead with American Express.
Coach and develop a group of Account Development Consultants to successfully on-board their new Small Business card and ramp charge volume
Provide thought leadership on strategic initiatives to increase value and growth opportunities
Identify and implement process improvements that will enhance client experience, team productivity and results
Lead and support end-to-end change management initiatives to support business goals
Maintain deep knowledge of Small Business products, services and benefits
Build strong relationships across key business partners, including sales, Risk, and servicing
Drive strong team engagement, collaboration and a growth focused culture
Complete call monitoring processes to ensure high quality Client interactions
Adhere to American Express Blue Box Values and Leadership Behaviors as well as GCS Sales Practices and Standard Operating Procedures
Champion of and for compliance within USACG and GCS
Direct leadership experience with client facing teams
Strong collaboration skills with the ability to build and leverage relationships with business partners and internal colleagues to achieve desired results
Strong consultative sales/account development skills
Consistent track record of managing performance, coaching and motivating for success
Demonstrated ability to identify and execute process improvement opportunities that enable improved business results
Client first mindset
Experience in successfully managing teams through change
Highly organized and motivated with excellent time management skills
Strong written and verbal communication skills
Proficiency in MS Word, Excel, PowerPoint & Outlook with working knowledge and use of Salesforce
Desire to have fun in a fast paced environment
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-Arizona-Phoenix
Req ID: 21025530
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