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UnitedHealth Group Implementation Business Analyst - Telecommute in Phoenix, Arizona

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

OptumCare is succeeding at helping people live healthier lives by taking a different approach to health care. OptumCare uses a common-sense approach, focused on avoiding jargon, finding more efficient ways to operate, and providing great, in-the-moment service. We provide that service by making sure serving our patients and providers is always the first priority. Each department works from the same central idea: “How does this affect the service we provide?” Because of the extreme commitment to service, OptumCare focuses on recruiting passionate employees who will take advantage of being empowered to provide the highest level of service at each and every step.

OptumCare is a network of health care providers in local markets whose mission is to help providers deliver the most effective and compassionate care to each patient they serve. OptumCare’s primary focus is on doing the right things for patients, physicians, and the community. It uses an innovative service model focused on measuring what matters and increasing efficiency and performance while providing the highest level of customer service. This model allows OptumCare to make a difference each day by delivering highly personal, customized care management to its patients.

The Business Analyst will be responsible for collecting and using data and process maps to help design solutions that result in high-quality customer-focused implementations across OptumCare Service Operations. Daily tasks include support to new business expansion initiatives and cross-functional project teams while working hand-in-hand with strategic partners to ensure readiness for each assigned initiative. This individual will become immersed within specific knowledge areas to be able perform a variety of tasks such as gathering requirements, executing on action plans and project plans, identifying risks, coordinating testing ahead of launches, and partnering with training to develop key resources for staff. To be successful in this role, the Business Analyst must be willing to think of the end user, simplify key messages, stay organized to manage multiple priorities, and bring a growth mindset to the work.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Assist in implementation of new or expanding business, meeting timelines and project requirements

  • Gather data and requirements to map out process flows, quick reference guides, and other tools useful for the business and end users to be successful during and post-launch

  • Create, update, and preserve team knowledge tools, supporting overall development and success of implementation teamwork

  • Investigate escalated issues and recommend timely solutions through critical thinking and analysis

  • Identify the business impact of system / application changes, using appropriate tools and identifying capability gaps between current state and desired state

  • Participate in reviews of conceptual designs and provide appropriate guidance/consulting to help ensure they satisfy all documented requirements

  • Respond quickly to and effectively manage priorities for project requests, deliverables and deadlines

  • Be flexible and work comfortably in a dynamic setting

  • Demonstrate excellent interpersonal skills with all levels of staff and leadership

  • Work both independently and as part of a team to complete objectives

  • Provide explanation and interpretation within area(s) of expertise

  • Use pertinent data and facts to identify and solve a range of problems within area(s) of expertise

  • Communicate effectively with all levels of staff and leadership ensuring messages appropriately tailored to audience whether delivered verbally or in written format

  • Provide excellent internal service to other teams

  • Ensure all project requirements are clearly and comprehensively documented, understood and support traceability with reviews with stakeholders to obtain approval / sign off

  • Translate problems / issues identified during the testing / piloting process and engage the appropriate stakeholders to help identify impact and potential solutions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree or equivalent experience

  • 1+ years of experience with demonstrated critical thinking and navigating ambiguity to deliver quality results

  • 1+ years of experience managing multiple priorities and supporting complex projects

  • 1+ years of health care industry experience with exposure to working with call-center teams

  • 1+ years of experience creating collateral such as process maps

  • Advanced level of proficiency with Visio, Word, Excel and SharePoint

  • Proficiency with Microsoft Teams, PowerPoint, Outlook

  • Excellent verbal and written communication skills

  • Excellent customer / consultant relationship and collaboration skills that influence successful outcomes

  • Works independently with minimal supervision

  • Manage time effectively while meeting expectations of stakeholders and business needs

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • 3+ years of document creation or visualization experience

  • Ability to influence with and without direct management / authority

  • Demonstrated ability to support innovation and work in a changing environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado Residents Only: The hourly range for Colorado residents is $25.63 to $45.72. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Business Analyst, Implementation Business Analyst, Telecommute, Work from Home, Healthcare Business Analyst

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