American Express Manager - Global Merchants Governance and CoE Oversight in Phoenix, Arizona
The Global Merchant & Network Services (GMNS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant discount revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.
Within Global Merchant Services Pricing, this Manager position is specifically on the Technical Strategy & Control (TS&C) team and will be responsible for oversight of Merchant Pricing controls, including management of an offshore Contract Center of Excellence (CoE). It has a global scope.
Leading the Contract CoE team, including evolving the process and talent strategy and being the overall steward for the process
Identifying both process and system/tool enhancement opportunities to drive greater efficiency
Providing thought leadership and a laser focus on flawless execution with respect to implementing contractual terms
Liaising with Pricing partners around the globe to identify/leverage best practices and to continue transitioning work functions to the CoE, where appropriate
Ensuring scorecard metrics include stretch goals to acknowledge superior performance and to identify deficiencies in performance
Ensuring all key processes and procedures are well-documented
Partnering with Audit, Operational Risk and other organizations to ensure continued compliance with any/all controls, requirements and standards
Proven people leader with strong references from former leaders and team members
Substantial experience managing controls and compliance; Merchant experience is a plus
Business process management and improvement mindset
Exceptional relationship/influencing skills
Superior communication skills, both oral and written
Creative thinker willing to question traditional ways of doing things and develop recommendations
Motivated self-starter with strong project management skills
Strong sense of responsibility and commitment; demonstrates personal excellence
Experience working with offshore teams a must
Passionate focus on the customer; demonstrated desire to understand and solve for customer needs and pain points
Demonstrated ability to handle multiple requests and prioritize accordingly
Ability to remain calm and flexible under pressure
Willingness to travel internationally as needed
Bachelor’s degree is required
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-Arizona-Phoenix
Other Locations: US-New York-New York
Req ID: 21010224
- American Express Jobs