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Job Information

American Express Senior Manager - Product Development in Phoenix, Arizona

Description

Senior Manager, Product Development, Personal Loans

Growing consumer lending, through winning share from our customers and the development of new lending products, are top priorities as American Express mobilizes to capitalize on key growth opportunities over the moderate term. The Global Consumer Lending (GCL) organization exists to evolve our portfolio and approach with the aim to transform the way we meet borrowing needs in an evolving landscape.

This role within the GCL US Personal Loan product organization will be responsible for end-to end ownership of product development from ideation to execution. Operating in a lean, fast paced environment, this role will be expected to manage multiple project priorities and drive flawless execution to support business growth.

Primary responsibilities:

  • Design product development strategy and lead product development work streams for phased launches and on-going product enhancements

  • Manage the near and long term roadmap for the product working with cross-functional stakeholders including but not limited to Technology, Marketing, Customer Experience, Finance, Risk, Pricing, GCO, Compliance and others

  • Write and prioritize features, manage product backlog, and partner closely with technology to groom, sprint plan, and implement new capabilities

  • Monitor product data and customer feedback to refine features and iterate.

  • Integrate customer research and market analysis into actionable product requirements.

  • Develop and maintain specific chapters of the “product playbook”, including core product design, mechanics and other critical components

  • Establish an Agile product development culture in the team

Qualifications

  • Product expert. You have experience ideating, defining and writing features in Rally or similar tool, prioritizing features based on clear methodology, and working in an Agile environment.

  • End-user focused. You design compelling products that put consumer needs first and have an innate ability to perceive, assess and solve stakeholder requirements.

  • Creative thinker. You thrive on problem-solving to come up with out-of-the-box solutions for customer challenges and can adapt quickly to changing needs and priorities.

  • Excellent project manager. You have superior organizational skills and attention to detail with a proven ability to autonomously manage multiple initiatives in parallel and drive results.

  • Compelling communicator. You have a strong professional presence and proven influence management skills that lend to effective communication with both tech and business partners.

  • Relevant experience. You have a minimum of 4 years of experience in product development and/or management, preferably within lending, financial services and/or technology.

Qualifications

  • Product expert. You have experience ideating, defining and writing features in Rally or similar tool, prioritizing features based on clear methodology, and working in an Agile environment.

  • End-user focused. You design compelling products that put consumer needs first and have an innate ability to perceive, assess and solve stakeholder requirements.

  • Creative thinker. You thrive on problem-solving to come up with out-of-the-box solutions for customer challenges and can adapt quickly to changing needs and priorities.

  • Excellent project manager. You have superior organizational skills and attention to detail with a proven ability to autonomously manage multiple initiatives in parallel and drive results.

  • Compelling communicator. You have a strong professional presence and proven influence management skills that lend to effective communication with both tech and business partners.

  • Relevant experience. You have a minimum of 4 years of experience in product development and/or management, preferably within lending, financial services and/or technology

Why American Express

Talk to our people and you’ll find out what we’re all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Additional Details:

Ongoing Workplace Flexibility: Position will currently be work-from-home due to COVID-19. American Express is committed to the well-being of its colleagues and to creating a safe work environment; colleagues will continue to work remotely until a return to the office can be safely accomplished.

Location(s): New York, New York, Phoenix, AZ, Sunrise, FL, Salt Lake City, UT

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Other Locations: US-Utah-Salt Lake City, US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 21013562

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