
Job Information
Laboratory Corporation of America Customer Service/Specimen Processor- Plainview, NY in Plainview, New York
LabCorp is seeking a Customer Service Support Representative to join our team in New York City. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.
Job Duties/Responsibilities
Act a liaison between LabCorp, the customer base and patients
Introduce and prepare biological specimens to the laboratory to ensure accurate processing
Open specimens and pour off into secondary containers to prepare for analysis and testing
Verify patient demographic information matches the test requisition form submitted
Data entry of patient information into the computer system for tracking purposes
Meet key production metrics and quality measures to ensure timely and accurate results
Unpack and route specimens to their respective staging areas
Pack and ship specimens to proper testing facilities when required
Properly prepare and store excess specimen samples
Handle and dispose of medical and chemical waste
Comply with applicable environmental health and safety policies and procedures
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Review test forms for accuracy and report any discrepancies
Perform administrative support for medical record management and internal records
Requirements
High School Diploma or equivalent required
Previous medical or production experience is preferred
Prior healthcare industry, such as a physician's office or a hospital is a plus
Comfortable handling human biological specimens including blood, urine and tissue samples
Ability to lift up to 30lbs, work in protective equipment and sit/stand for long periods of time
Strong eye hand coordination in order to accurately identify specimens by touch and sight
Proficient computer and typing skills; experience with a LIS is a plus
Strong communication skills; both written and verbal
Must be courteous with strong customer service orientation
Ability to work both independently and in a team environment
High level of attention to detail with the ability to problem solve
Must pass standardized color vision test
Shift
2
Schedule
Monday - Friday (11:30am - 8:00pm)
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Laboratory Corporation of America
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