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Job Information

USAA Bank Business Process Consultant Lead (Remote Work Available) in Plano, Texas

Purpose of Job

We are seeking a talented Bank Business Process Consultant Lead to work in the following work locations: Remote (Work from Home), San Antonio, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, Plano, TX, Chesapeake, VA.

Job Requirements

This role offers a unique opportunity to build a centralized governance and oversight program for terms, conditions and disclosures portfolios across the bank. The program will include establishing and operationalizing policies and standards that direct how change is implemented across terms, conditions and disclosures content and will support all output channels, up to and including, hard and soft copy operational communications, digital and IVR channels. The new hire will have the opportunity to apply expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

About USAA:

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies and procedures for business activities.

  • Identifies and implements strategic opportunities and solutions for key stakeholders.

  • Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.

  • Coaches others and leads acquisition and application of expert knowledge of the business.

  • Leads planning & execution and directs and coordinates activities for highly complex projects.

  • Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

  • Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.

  • Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities.

  • Reviews, advises, and develops communication plans for customers and internal stakeholders.

  • Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

  • Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:

  • Bachelor's Degree. 4 additional years’ experience beyond the minimum required may be substituted in lieu of a degree.

  • 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.

  • Expert knowledge of bank products and processes.

  • Experience leading programs/projects, business process owner/consultant or working in an agile environment.

  • Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

  • Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

  • Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

  • Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Skills:

  • Experience building governance frameworks from ideation through execution.

  • Process maturation and optimization experience.

  • First line risk management experience.

  • Experience operating within an Agile environment .

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-$192,300 does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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