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Bank of America Consultant System Engineer- Employee Experience Technology-Virtual End User Platform Engineering in Richardson, Texas

Consultant System Engineer- Employee Experience Technology-Virtual End User Platform Engineering

Charlotte, North Carolina;Dallas, Texas; Richardson, Texas

Job Description:

LOB Job Description:

Position is required to add additional resources to the EET VSEI team to provide sustained engineering support for the growing Horizon View platform. The growth and stability of this platform is paramount to the effort of decomissioning Citrix based HVDs thus avoiding $2MM+ in Citrix licensing charges as well as the Bank's ability to provide efficient, cost effectivbe and stable virtual end-user platform.


•• Thoroughly understand and possess SME level experience with VMware Horizon View

• Provide senior level Tier 3 technical infrastructure support services for issues, ensure reliable operation of production, and help diagnose

• Help implement global VMware Horizon View solution

• Maintain a high-degree of ownership and transparency

• Help champion engineering best-practices, tooling, efficiency, and continuous improvement

• Automate unite and integration tests within a CI/CD pipeline

• Proactively identify and implement process improvements for the way test and deploy updates

• Test, install, and migrate software, patches, upgrades, applications, and/or hardware to support the platform

• Write documentation, including installation procedures, and troubleshooting tips. Maintain, monitor, and tune production system for optimal performance. Identify opportunities to improve system and application performance (e.g., automating manual system tasks).

• Learns and understands client area business functions and requirements. Has the ability to determine the appropriate technical path forward for platform adoption. Stay abreast of product upgrades, releases and overall industry trends.

Required Skills:

• 8+ years of experience working in virtualization and EUC related fields as an engineer or architect

• Management and support skills in a large corporate enterprise consisting of 100,000+ endpoints

• Experience with the architecture/design of a VMware Horizon environment with 40,000 concurrent users

• Experience with the architecture/design of F5 load balancing (APM, LTM)

• Thorough understanding of platform performance analysis, telemetry, and performance related troubleshooting

Workspace and Collaboration – minimum of 2 years of professional experience in 3 of the following areas:

• Collaboration Technologies (O365, Email, Skype, Cisco WebEx, SharePoint)

• Mobility Technologies (Intune, AirWatch)

• Laptop Asset/Patch Management (SCCM, Jamf, etc..)

• Single Sign-on (Ping, SAML, etc..)

• Security Baselines

• Core Workspace Services (AD, DNS, DHCP, File Services, Print Services)

• Cloud Storage (OneDrive)

• Computer Workspace Lifecycle Management (Upgrade management for Windows, OSX)

• Virtualization Technologies (VMware, Citrix, etc..)

Desired Skills:

• Undergraduate degree in a related field, or equivalent combination of training and experience

• Experience in creating Blueprints, publishing catalogs, creating and configuring vRA and vRO workflows, vRO integration with external systems and 3rd party tools through API/CLI

• Functional understanding of integration points with Horizon and Workspace ONE

• Excellent Scripting knowledge on PowerShell, WMI, and/or Java script

• Knowledge of Service Now integrations with vRA/vRO through REST API

• Experience in developing solutions using agile methodology

• Enthusiastic to learn new technologies and tools


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .