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Job Information

CVS Health Intake Agent Prior Authorization in Richardson, Texas

Job Description

The Intake Agent is the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base. The Intake Agent will make the determination if a complex request should be transferred to a technician or pharmacist for assistance. Additionally, the Intake Agent is responsible for maintaining complete, timely, and accurate documentation of all approvals and denials.

In order to be successful in this role you will need proficiency pronouncing drug names and diagnosis and recognizing medical terminology. As well as navigating multiple software systems to document conversations and outcomes, which require keyboarding skills. This position requires schedule flexibility including rotations through nights, weekend and holiday coverage.

Required Qualifications

• 1+ years' experience in customer service or call center environment

Must be able to work from home

Have high speed internet

Preferred Qualifications

• Previous experience in pharmacy or healthcare industry.

• Associate's or Bachelor's Degree.


Verifiable High School Diploma, GED, or equivalent

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.