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Job Information

American Express Enterprise Learning Instructional Designer in Richmond, Virginia


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

This position will be an Instructional Designer/Programmer within the Global Regulatory Learning group. This position will focus on developing enterprise learning solutions in partnership with global stakeholders and external design vendors. Responsibilities of this role include, but are not limited to; performing analysis, design, development/programming, implementation, and evaluation of learning solutions related to enterprise regulatory business needs. This role will work within a team of instructional designers to meet team objectives.


Minimum Qualifications

  • Minimum three or more years in an Instructional Design role using rapid development tools, including but not limited to: Captivate, Lectora, and/or Storyline. Fluency programming with variables and functions (Advanced Actions preferred).

  • Must possess an understanding of instructional design and learning methodologies and principles including course design, development, implementation, and evaluations.

  • Must have experience developing/programming learning materials, e.g., web-based, instructor led, virtual learning, and knowledge assessments to support colleague learning outcomes.

  • Must have proven experience performing project management activities (management of project SMEs, content, timeline, and budget, as appropriate).

  • Must be results oriented and be able to organize and independently manage various projects simultaneously.

  • Must possess the ability to effectively communicate and present data analysis, research findings, projects, and recommendations to enhance the enterprise learning program.

  • Must demonstrate strong attention to detail and quality.

  • Must demonstrate strong effective leadership skills, and the ability to operate comfortably within a complex culture and a global environment.

  • Ability to work effectively with heavy workloads, under tight deadlines and changing priorities.

  • Self-motivated working in a strong virtual team environment.

Preferred Qualifications:

  • Experience and comfort working with object-oriented programming (HTML, XML, JavaScript, etc.).

  • Ability to code communication between the course and the LMS beyond the standard functions in Captivate.

  • Experience with SCORM 2004, 1.2 and AICC requirements.

  • Graphic creation expertise with tools such as Photoshop, Illustrator or Snag-it.

  • Expertise with audio and video editing tools such as Audition, Premiere, or After Effects.

  • Accessibility 508/ADA knowledge and experience.

  • Administration experience with Learning Management Systems (LMS) platforms– Cornerstone experience.

Education Requirements:

  • Minimum 3 years of experience in an instructional design & programming role OR

  • BS or Masters in Instructional Design, Instructional Technology, Adult Education, or related degree.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Operations

Primary Location: United States

Schedule Full-time

Req ID: 21022796