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Job Information

CARMAX Senior Manager, Delivery Management (Remote) in Richmond, Virginia

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!


The Senior Manager, Delivery Management, manages a Program/Group of Products and oversees a group of product delivery managers to enable customer and associate product delivery through Agile, Lean and Technical Project & Product Management skills. The Senior Manager is responsible for risk escalation, mitigation and scope within a group of Products. He/she oversees implementation, scaling and improvements of current and new methodologies and practices that cascade from the leadership to the teams.


Program Management

  • Manages program of Product teams Initiatives & Platform teams along the customer journey, to ensure that the teams are efficiently and productively executing on plans. Ensure roadblocks, risks and impediments are removed and managed.

  • Lead others to set the direction and holds multiple teams accountable to drive results through limited touch points, continually progressing the business to higher levels of performance.

  • Manage and lead a team of Delivery Managers that establish and track cross-functional deliverables and key milestones within multitrack initiatives and Products across all Product Teams.

  • Develop effective contingency plans to overcome unexpected obstacles and remove team impediments

  • Stay current on best practices in Agile and Waterfall product/portfolio/program/delivery and project management and advocate for/implement continuous improvements that make sense for CarMax

  • Monitor all of the Product teams’ activities, morale and productivity to ensure adherence to Product team processes and identification of risks. Develop and execute mitigation plans and process improvements.

  • Determine their Program’s annual staffing and budget needs, and manage the process of reconciling resource usage on an ongoing basis


  • Plays an active role in identifying, assessing, and developing talent across departments and lead a succession plan to groom future leaders.

  • Hire, train and develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy

  • Manage resourcing for roadmap for group that aligns with business needs and associate growth goals

  • Develop and maintain positive team dynamics and high morale across cross-functional team­­


The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to apply broad knowledge, seasoned experience, and critical thinking skills to address complex/critical issues. Establishes a broad plan and aligns resources for action.

  • Ability to understand business goals and objectives and adjust priorities based on changes in business strategy or market environment

  • Holds multiple teams accountable to drive results through limited touch points, continually progressing the business to higher levels of performance.

  • Clearly articulates the vision and delivers consistent key messages

  • Strong knowledge of various Agile & Lean project and delivery management best practices and processes

  • Ability to provide “win-win” solutions while resolving customer service issues in a positive and professional manner

  • Ability to work independently and to lead multiple projects and cross-functional teams simultaneously

  • Ability to motivate, influence and persuade across various levels of the organization

  • Ability to develop and execute a plan and proactively make improvements to process execution

  • Ability to lead and develop a team of direct

  • Ability to build and maintain strong relationships throughout the organization

  • Knowledge of modern product development processes


  • Four-year college degree (BA/BS) in related field

  • 8+ years of experience in web/software project management and operations

  • 8+ years of experience leading cross-functional teams to achieve common goals

  • 5+ years managing direct reports

  • Agile experience, CMS, additional certification(s)

  • Computer skills: MS Office, extensive Web experience

Work location is flexible if approved by the Company except that position may not be performed remotely from Hawaii or Colorado

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.