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Job Information

TJX Loss Prevention Customer Service Associate - Rockville in Rockville, Maryland

Loss Prevention Customer Service Associate - Rockville

Brand: TJ Maxx

Location:

Rockville, MD, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Loss Prevention

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: Rockville || MD

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Responsibilities:

  • Provides prompt, courteous and knowledgeable service to internal and external customers

  • Engages customers, providing support and creating a positive shopping environment

  • Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

  • Observes proper checkout procedures for customers and Associates

  • Communicates shrink-related concerns to Store Management and Loss Prevention

  • Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

  • Coordinates and executes shrink-related activities in partnership with Store Management

  • Supports and participates in store shrink reduction goals and programs

  • Promotes a culture of honesty and integrity; maintains confidentiality

  • Encourages Associate use of shrink reduction resources

  • Promotes safety awareness and supports maintenance of a risk-free environment

  • Follows through on commitments; accomplishes goals with minimum supervision

  • Adheres to all labor laws, policies, and procedures

  • Performs other duties as assigned

Requirements:

  • Excellent communication skills and sound judgment

  • Ability to respond appropriately to changes in direction or unexpected situations

  • Team player, working effectively with peers and supervisors to accomplish tasks

  • Able to work a flexible schedule to support business needs

  • 0-2 years retail or security experience

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

COVID-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law.

Posting Notes: Rockville || MD

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