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UnitedHealth Group Facility Manager, Patient Registration - Mercy General and Methodist - Sacramento, CA in Sacramento, California

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Facility Manager, Patient Registration is responsible for effectively assisting the Facility Director with the work of assigned staff within the parameters of designated performance standards and metrics. The Facility Manager is expected to motivate Supervisor and Managed staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. The Facility Manager interacts with other departments within the assigned client site(s) and serves as a representative of the corporate Patient Access Revenue Cycle Operations department. The incumbent attends managerial meetings as required and supports the core values of Optum360, which is an integral part of this position.

Although this position is primarily focused upon the provision of service at the Facility (Mercy General & Methodist Sacramento), the position has direct report to the Facility Director and has frequent contact with Regional Patient Registration Directors and the Corporate Patient Registration Directors and Managers, as well as facility-based clinical and administrative leadership. Primary focus is virtual pre-registration team for Sacramento Region.

Primary Responsibilities:

  • Effectively Manage Supervisors monitor / assure positive accountability culture between Managed staff and Management

  • Effectively mentorship and training for Supervisors and Team Leads

  • Ability and available to cover Supervisor duties & work any shift when needed to improve process in patient access areas

  • Assist Director to provide system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas

  • Assist Director to provide system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Director, Senior Directors, Regional Patient Registration Directors, Corporate Directors and Managers, and Facility leadership, as warranted

  • Effectively participate in Patient Access Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities, ensuring associate understanding and commitment, as well as expected process improvement outcomes

  • Lead by example promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results

  • Maintain and demonstrate expert knowledge of the application of Patient Access processes and best practices; drives the integration of Optum360 Patient Access related business objectives within the client environment

  • Know, understand, incorporate, and demonstrate the Optum360 Mission, Vision, and Values in behaviors, practices, and decisions

  • Serve in a leadership role and promotes positive Human Resource Management skills

  • Provide leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum360 / client departments and services, vendors, etc.

  • Manage assigned staff in order to ensure steady workflow balance and high-quality outcomes

  • Educate physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements

  • Identify action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation

  • Prepare required reports using statistically sound information, displaying content in easily understandable format; escalates to the Facility Director any unfavorable trends

  • Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general

  • Perform other duties as needed and assigned by the Facility Director or in coordination with other Optum360 Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects

  • Assist Facility Director with project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required

  • Maintain a working knowledge of applicable federal, state, and local laws and regulations, Optum360’s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED

  • 5+ years of experience working in an acute care hospital

  • Experience leadership role in Hospital setting

  • Experience with the major Patient Access technologies

  • Intermediate or greater level of proficiency with Microsoft Excel, Word, PowerPoint

  • Proven knowledge of compliance and all admitting functions

  • You will be asked to perform this role in an office setting or other company location

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

  • Bachelor’s Degree in Business Administration or management, Health Care Management, or 10 years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement

  • Acute Care Facility Patient Access Department leadership experience, managing one or more functional areas of: Patient Scheduling, Pre-Service / Financial Clearance, Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment

  • Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM)

  • Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation

Soft Skills:

  • Excellent interpersonal skills and the ability to work with multi-disciplinary departments

  • Ability to analyze and solve tasks to ensure optimal outcomes

  • Excellent organizational skills required (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects)

  • Exemplary level leadership and business driver skills (ability to make hard decisions focusing upon operational goals and business requirements)

  • Exemplary level ability to influence change and serve as primary change agent

  • Demonstrated client service orientation

  • Proven program management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks, and adapt to frequent changes in departmental priorities. Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required. Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward

  • Ability to work with a variety of individuals in executive, managerial and staff level positions. The incumbent frequently interacts with staff at the Corporate / National, Regional and Local organizations. May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations

  • Ability to negotiate with insurance vendors, medical directors, and 3rd party payers when appropriate in order to facilitate the delivery of care in the most appropriate setting

  • Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Facility Manager, Patient Registration, Acute Care Hospital, Patient Access, Sacramento, CA, California