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Job Information

USAA Executive, Business Risk and Controls in San Antonio, Texas

Purpose of Job

Leads, develops, coordinates, and ensures the implementation of first line of defense risk management programs and framework to ensure risk data is captured. Develops risk mitigation strategies and controls, and partners with and engages the Enterprise Risk Management COE. Serves as the CoSA liaison providing leadership and direction to ensure processes and procedures are in place to effectively monitor and manage risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Job Requirements

  • Develops and oversees the implementation, development, and maintenance of controls, risk management programs and framework

  • Provides direction and guidance for the implementation, development, and maintenance of the internal and external vendor governance framework

  • Develops and maintains the quality standards, operating policies, and procedures and directs implementation of approved changes

  • Identifies risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements. Responsible for long term initiatives, ad hoc requests, issues, and on-going risk management responsibilities

  • Coordinates with other control partners (e.g. Audit, Compliance and Operational Risk) and regulatory examiners to minimize duplication of effort

  • Provides guidance to business units and designs controls to address strategic, operational, financial and regulatory risks

  • Establishes and monitors key performance and risk indicators/metrics to assist with the early identification of risk trends

  • Manages a team of professionals who perform overall assessments of operational risks and controls, and conduct testing and analyses to identify, validate, and manage emerging risk exposures

  • Holds responsibility for the governance, administration of compliance and operational documents and for the governance, maintenance and enforcement of operating procedures

  • Stays current of regulatory environment and new developments

  • Develops and recommends action plans for initiatives that have regulatory impact. Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business risk control program and results

  • Keeps Senior Management apprised of changes and developments

  • Follow written risk and compliance policies and procedures for business activities


  • Bachelor's Degree

  • 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

  • 10 years of financial services experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required

  • 4 years of leadership experience required demonstrating management responsibilities

  • Executive-level knowledge of industry-related regulatory requirements, and operational risk concepts

  • Demonstrated ability to successfully navigate and operate across multiple levels of an organization

Preferred Qualifications:

  • Experience building, designing, implementing, and maturing a first or second line of defense risk program in a large, complex, Bank or Financial Institution

  • Deep experience and understanding of designing risk management frameworks across multiple types of risk categories and implementing those frameworks to add meaningful connectivity to business strategy, prioritization and outcomes

  • Demonstrated ability of utilizing risk technology and tools to develop enhanced analytics, create more efficient oversight and monitoring, and to improve integration of outputs from risk programs such as RCSAs, testing, key risk indicators, etc.

  • Experience with developing and implementing risk policies and standards that help manage risk and drive accountability

Find your purpose. Join our mission.

USAA has grown to serve almost 12 million members. USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. USAA attributes its long-standing success to its most valuable resource, our 32,000 employees. They are the heart and soul of our member-service culture.

Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.