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Job Information

USAA Senior Designer in San Antonio, Texas

Purpose of Job

Executes and/or guides creating concepts and design and/or coding of marketing/brand communications and/or graphic user interface needs. Works closely with key partners and manages suppliers to ensure quality output and production. Collaborates with key stakeholders to understand business needs.

Job Requirements


USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.


USAA has been powering innovation with empathy for nearly 100 years. Within the Chief Design Office (CDO), we reaffirm our commitment to build for the future and humanize the digital experience. CDO is comprised of 200+ multi-disciplinary designers, teachers, students, empathizers, explorers, doodlers, and even unicyclists. Spanning three locations (San Antonio, Austin and Plano), we have varied backgrounds across all design disciplines, from self-taught to advanced degrees.

As designers at USAA, we are measured by delivering on our mission: to help facilitate the financial security of our members. With access to millions of USAA members, we craft informed solutions through human-centered design that demonstrate value and meaning based on real needs. We continually engage our business partners and members to ensure we are focused on the right solutions. As technology continues to evolve at a rapid pace, we recognize the need to not only stay current, but also look beyond, all for the benefit of our members.

  • Creates and executes concepts, designs, and/or coding and may guide production of complex and integrated visual/technical solutions.

  • Applies, and may teach, advanced knowledge of design principles and business objectives.

  • Presents and communicates design objectives, concepts and executions to partners and stakeholders across the enterprise.

  • Collaborates with key stakeholders to ensure all executions fulfill requirements.

  • Ensures compliance with design, brand, legal and/or accessibility standards/requirements, as required.

  • Create design concepts and/or prototypes for use in usability testing.

  • Facilitates the development or improvement of design processes, procedures, standards and guidelines.

  • Serves as a mentor to peers and team members.

  • Resolve design and technical issues through an understanding of the business and design principles.

  • Clearly articulates the various facets of the issue and facilitates resolution.

  • Contributes to the alignment of member experiences across projects, programs, products and channels.

Minimum Requirements:

  • Bachelor's degree or 10 years of design work experience may be substituted in lieu of a degree.

  • 6 or more yrs experience in advertising or digital design.

  • Advanced understanding of marketing/advertising and/or user experience and/or interactive design principles.

  • Advanced communication skills, both written and verbal.

  • Experience facilitating cross functional initiatives and influencing business decisions.

  • Self-motivated and able to work well with a diverse group of people.

  • Experience meeting tight deadlines.

  • Advanced skills in print and traditional media channels. and/or digital channel technologies (e.g., HTML5, CSS and JavaScript).

  • Advanced skills with Adobe Creative Suite.

  • Advanced with Microsoft Office and Visio.

Preferred Requirements:

  • 2+ years working with Material Design

  • 4+ years designing components within a large scale design language system

  • Extensive knowledge working within complex systems

  • Extensive experience collaborating and co-designing with distributed team members

  • 5+ years being a liaison between partners, nurturing relationships to maintain positive long-term relationship

  • 5+ years coaching and guiding Designers to help them improve their craft

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

Find your purpose. Join our mission.

USAA has grown to serve almost 12 million members. USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. USAA attributes its long-standing success to its most valuable resource, our 32,000 employees. They are the heart and soul of our member-service culture.

Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.