UnitedHealth Group Transportation Coordinator - San Antonio, TX in San Antonio, Texas
Responsible for coordinating transport activity within an assigned metro area. This position is also responsible for ensuring high member and clinic satisfaction through efficient coordination of pick-up and return schedules. Position responsibilities include monitoring driver locations, mileage, city conditions, vehicle status, patient locations, clinic locations and time frames. Serves as a back-up to the Customer Service Representatives if necessary.
Communicates with drivers, inbound teams, members, providers, clinic staff and co-workers.
Coordinates transport activity including pick ups, returns, will-calls, discharges and transfers.
Ensures performance that exceeds established goals for each assigned metro area.
Maintains knowledge of the status of vehicles and locations.
Assists Transportation Specialists with disaster processes when necessary.
Works with management team to identify and forward potential Quality of Care complaints.
Maintains member and company confidentiality.
Adjusts the transport schedule as required.
Plans transport routes at least one day in advance.
Provides route sheet for each assigned metro area.
Collects mileage and other vehicle information at prescribed points throughout each transport.
Keeps dispatch data up to date.
Informs management of all out-of county transfers.
Develops transport schedules based on time to distance relationships.
Performs other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High school diploma or GED equivalent required.
Ability to read maps and understand the relation of time to distance required
Strong data entry skills
Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
You will be asked to perform this role in an office setting or other company location
Dispatch experience for transportation
Bilingual (English/Spanish) fluency
Call center experience very helpful
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
© 2018 OptumCare. All Rights Reserved.
OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.
WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Keywords: Transportation Coordinator, San Antonio, TX, Texas
- UnitedHealth Group Jobs