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Job Information

3M Virtual Therapy Specialist in San Antonio, Texas

Job Description:

Virtual Therapy Specialist - San Antonio, TX

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

This role is located in San Antonio, TX and is not a remote position. ‘Virtual’ in the job title refers to how you will interact with customers.

The Impact You’ll Make in this Role

As a Virtual Therapy Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

  • Educating patients on the importance of using therapies in accordance with provider recommendations

  • Utilize one’s understanding of 3M technology to problem solve and trouble shoot abnormalities and decide upon the appropriate course of action

  • Determining when to escalate issues to patient care givers to support overall adherence and appropriate use of prescribed therapies

  • Supporting patients telephonically to understand challenges with use of 3M therapies in the home care setting and troubleshooting issues

  • Capture and maintain all pertinent data related to patient and care giver interactions throughout use of 3M therapies

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution

  • Current license by the State of Texas as a LVN/LPN

  • Three (3) years of direct patient care in a clinical setting or job-related clinical support experience in a private, public, government, or military environment (i.e. Telephonic Patient Consultation/Education)

Additional qualifications that could help you succeed even further in this role include:

  • Experience with MS Office applications including Word, Excel, and Outlook

  • Ability to deal effectively with customers, employees, and business contacts, while conveying a positive service-oriented attitude

  • Ability to maintain confidentiality and exercise discretion in all business dealings

  • Ability to manage change and multiple priorities

  • Time management and organizational skills

  • Ability to operate independently and efficiently, without supervision

  • Ability to engage in self-appraisal and continuous learning

  • Presentation and communication skills

Travel: 0% domestic/international travel

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.