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J&J Family of Companies Pharmacy Access Account Director, Janssen PH in South San Francisco, California

Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group (SCG) is recruiting for a Pharmacy Access Account Director, Janssen PH. This position is field based and can be situated in geographies that allow for necessary business travel to assigned Specialty Pharmacy locations, as well as the South San Francisco office.

Johnson & Johnson Health Care Systems Inc. provides account management and customer support services to key health care customers, including hospital systems and group purchasing organizations, leading health plans, pharmacy benefit managers, and government health care institutions. The company also provides contract management, logistics and supply chain functions for the major Johnson & Johnson franchises.

At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

The Janssen U.S. Pharmacy Access Team – within Janssen Market Access, works with internal and external partners to develop, shape, implement and optimize the programs and services that are delivered via our best-in-class, PH specialized network. Our specialty Pharmacies are essential partners who share in our commitment to patients with PAH and their providers.

This position provides essential input related to the Rare Disease Specialty Pharmacy Network strategy. They are a key contributor to criteria for inclusion/exclusion selection for pharmacies specific to current as well as future products.

The Pharmacy Access Account Director will serve as the central point of contact between Actelion and our specialty pharmacy providers. He or she will collaborate with program owners to achieve an aligned vision for the program as well as feasibility for delivery by SPs.

This individual will provide account management and customer interface responsibilities on behalf of The Janssen Pharmaceuticals Family of Companies, specifically Actelion, to develop and maintain strategic business relationships. This individual is responsible for continuously analyzing and assessing key data metrics to identify positive and negative trends related to the patient journey experience. In addition, he or she will present CAC approved material that represents specific brand business needs and engage pharmacy providers in an effort to identify insights through compliant, solution-oriented based discussions. The Account Director, Pharmacy Access, is also responsible for negotiating and contracting fee-for-service (FFS) arrangements, data optimization agreements, contractual amendments and renewals with select health care customers such as specialty pharmacy providers (SP) and hospital systems. This individual will not be responsible for engaging in activities involving product formulary placement or pricing concessions.

The position reports to the Director of Pharmacy Access, who is aligned to support Market Access departmental needs. In addition, he/she will partner with the Program Directors/Managers and Operating Company (OpCo) Brand Directors/Managers.


Key Areas of Focus:

  • Act as channel lead and Actelion key point of contact to targeted pharmacy accounts in the specialty and retail channels, demonstrating strong stakeholder management and executive presence competencies

  • Build and compliantly demonstrate business relationships with a broad set of partners within targeted pharmacy accounts

  • Collaborate with brand partners across the Actelion rare disease portfolio to understand brand strategic priorities and effectively communicate brand needs to targeted pharmacy accounts

  • Compliantly engage with specialty pharmacy accounts in effort to identify potential fee-for-service (FFS) opportunities that specifically address brand needs to improve patient experience

  • Facilitate Specialty Pharmacy Business Reviews to identify business insights, trends in patient journey experiences, associated process challenges, patient access and adherence to therapy

  • Coordinate with cross-functional business partners to ensure appropriate review and approvals for all activities and FFS agreements

  • Coordinate with brand and internal partners to ensure proof of services under FFS contracts and compliance with agreement and SOP requirements

  • Engage targeted accounts in contractual negotiations and amendments related to FFS agreements, data optimization agreements, sales compensation data agreements, sponsored communications and other service arrangements

  • Act as channel lead and engage cross-functional teams to ensure perfection in new product launches, line extension introductions and corresponding contractual requirements

  • Develop account level plans, with full alignment to Actelion commercial and/or brand goals, that enable effective and efficient pharmacy account management. Should include key stakeholders, unique capabilities

  • Track contract and service performance and provide appropriate pull through activities

  • Ensures compliant separation of FFS agreements from other customer activities from a Company field perspective

  • Attends appropriate customer conferences and trade shows to further inform understanding of healthcare ecosystem opportunities that support Janssen business interests regarding product information and/or outcomes

  • Identify and cultivate important relationships with customers, partners, stakeholders and other influencers both internally and externally

  • Think creatively about account and product opportunities and develops strategies and tactics as needed

  • Ensure they meet or exceed assigned targets, goals and objectives for assigned accounts

  • Act in complete & total compliance with all laws, regulations and policies

  • Represent Actelion’s PH franchise to the highest ethical and professional standards and in accordance with guidelines, strategic direction and key brand marketing

  • Utilize only approved resources and messages to meet goals and targets

  • Serve as a resource to the internal partners for problem solving or thought partnership


  • Bachelor’s Degree is required, MBA or other related graduate level degree preferred

  • 8 – 10 years of healthcare experience is required

  • Market Access experience is preferred

  • 5+ years of specialty pharmacy account management preferred

  • Understanding Medicare, Medicaid, VA/DOD/IHS and private payer initiatives affecting reimbursement of pharmaceutical and biotechnology products is preferred

  • Rare Disease or Pulmonary Hypertension experience preferred

  • Experience successfully negotiating contracts is preferred

  • Understanding of quality measurement systems is preferred

  • Thorough understanding of patient and pharmacy access operations and where collaboration results in patient benefits is preferred

  • Advanced understanding of vendors and tactics in the healthcare industry

  • Strong quantitative skills with the ability to design KPI’s, develop the supporting metrics, and monitor performance.

  • Analytical/problem-solving skills with ability to understand business and financial implications of complex pre- and post-contract analytics, FMV process, and restrictions.

  • Significant experience working with top specialty pharmacies and/or PBMs is preferred

  • Candidates must possess a valid driver's license issued in the United States and must successfully complete a background investigation, to include a review of driving record history

  • This position is a field-based position. This position requires significant travel (up to 70%) including required meetings and training, overnight and occasional weekends.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-California-South San Francisco-5000 Shoreline Court

Other Locations

United States


Actelion Pharmaceuticals US Inc (6252)

Job Function


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