Sherwin-Williams Technical Service Development Program in States, United States
Title: Technical Service Development Program
Location: United States-Texas-GRAND PRAIRIE
Job Number: 210003G9
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!
Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans
CORE RESPONSIBILITIES AND TASKS
Rotational Program Summary
The Technical Service Representative Development Program is a structured 12-month long rotation program that will expose future technical service representatives to various aspects of the Automotive Division. The three-part rotation program will provide necessary experiences to build key skills enabling program participants to become successful technical service professionals. See Rotation Assignment Summary documents.
The program will include the following experiences:
Provides technical services to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance to customers on product(s) use, training and support. Responsibilities may include responding to common questions and concerns, applying basic application technologies, and providing general assistance to customers on improving operational quality and efficiency.
Demonstrates time management, problem solving, and decision making when providing technical services.
Customer Service and Support
Maintain and Utilize Product Knowledge & Technical Expertise
Provide Sales Support
Manage Time Effectively
High School diploma or GED equivalent
Trade school degrees of various kinds including Collision Repair paint application; Fleet and Industrial and/or refurbishment education; associates of bachelor’s degree in science curriculums
KNOWLEDGE & EXPERIENCE:
Knowledge of basic math skills, computer knowledge for inputting and data analysi
Familiarity with metal and plastic substrates and Collision or Industrial paint/coatings application
Diagnostic troubleshooting experience and mechanical inclinations; Desire for Technical Interests.
- Candidate must be willing to relocate for assignments and career advancement either as part of the rotation program or for the final third rotation when assigned a territory
- Candidate must be eligible to work in the US on a full-time basis without restrictions or need for visa sponsorship
TECHNICAL/SKILL REQUIREMENTS/PERSONAL ATTRIBUTES
- Effective written and verbal communication with team members and customers
- Establishing and maintaining organization of schedules, meetings, time sheets, and resources
- Customer orientation
- Diplomatic attitude
- Influencing customers
- Open-mindedness, willingness to accept change and new ideas
- Self-motivation to work independently with supervision
- Problem-solving to address issues or concerns in a logical manner
- Time management (prioritizing urgent matters)
- Maintaining positive attitude, especially in the face of challenges
- Personal accountability
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.