Associated Bank Collections Representative I in Stevens Point, Wisconsin
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: firstname.lastname@example.org
Under the direction of the Collections Supervisor, collect delinquent loans on a timely basis by working with customers to bring accounts current within department policy and procedure, and maintain department goals while delivering an exceptional customer experience during every interaction.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.
Key Result Areas
Regulation and Compliance
Contact delinquent loan customers daily by telephone via the auto-dialer and/or dial directly to resolve delinquency issues. Plus, handle incoming calls from account holders or colleagues.
Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution.
Collect delinquent accounts at department and compliance standards.
Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk.
Submit referrals to the proper departments to resolve issues related to misapplied payments forced place insurance, escrow inquiries, etc.
Assist in the training of new associates.
- High School or equivalent combination of education and experience , Required
- Less than 2 years Customer service, telemarketing, or office support , Required
Verbal Communication , Advanced
Written Communication , Advanced
Operate Office Equipment , Beginner
Microsoft Office , Beginner
Mathematical , Beginner
Analytical , Beginner
General Physical Condition
- No unusual physical effort, strain, or discomfort
Title: Collections Representative I
Location: Wisconsin-Stevens Point
Requisition ID: 2010906