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Job Information

USAA Quality Assurance Advisor Senior (Remote Work Location Available) in Tampa, Florida

Purpose of Job

We are currently seeking talented Quality Assurance Advisor Seniors for the San Antonio Home Office I or remote work location. By applying to this job posting, you are applying for the three Quality Assurance Advisor Senior openings.

Responsible for developing, implementing and sustaining quality assurance programs to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

  • Uses advanced knowledge to provide guidance in the design, assessment, implementation and/or administration of complex quality assurance programs, practices and policies.

  • Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. Uses quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions.

  • Performs independent assessments to identify training needs and improvement opportunities for program effectiveness.

  • Briefs senior management on results, trends, studies, and initiatives, and recommends courses of action.

  • Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature.

Minimum Requirements

  • Bachelor's Degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 6 or more years progressive operations or process experience

  • 2 years quality assurance or quality improvement experience.

  • Previous experience operating in a financial services environment

  • Demonstrated experience in analyzing data, identifying trends, and influencing decisions on recommended strategies to remedy issues.

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Requirements

  • Banking experience

  • Experience in a QA function at a bank

  • Accounting experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 9/20/20 by 11:59 pm CST time .

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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