Lockheed Martin Program/Customer Rep in Trumbull, Connecticut
Description: Interacts with customers in an Aftermarket capacity. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both in regards to spare parts. Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
Post-sale: Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
•Providing rapid resolution (>95% shipped in 24 hours or less) of Workstop/AOG (Aircraft on Ground) requests.
•Providing rapid resolution for all material requests, achieving >90% shipped for all material requests.
•Contributing to Sikorsky product operators achieving availability of their aircraft greater than 95%.
•Coordinating problem resolution with the CSS Aftermarket Customer facing team.
•Coordinating with the rest of the Aftermarket Operations team as well as Supply Chain, Production, Engineering, Programs, Export Compliance, Warehousing, Shipping and Quality organizations as part of fulfilling customers’ needs effectively while ensuring compliance in all transactions.
•Customers supported will be comprised from the Asia, Australia & Oceania regions. Due to the time difference, may be required to facilitate status calls during off hours.
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 3 years of professional experience; or 1 year of professional experience with a related Masters degree. Considered experienced, but still a learner.
-SAP experience preferred - Word, Excel, PowerPoint.
-Ability to Multi- Task
-Works well on a team
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They’re dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
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