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Job Information

Arizona Public Service Manager Information Technology - Infrastructure Delivery in United States


The SuccessfulManager IT - Infrastructure Deliveryleads and coaches staff within an assigned unit of Information Services performing requirements definition, analysis, design, construction, field and infrastructure support and implementation of new and modifications to existing information and communication systems to enhance and support business processes and meet information needs. Supports planning and coordinates prioritization for systems and technology implementations. Ensures integration of new and existing information and communication systems through overall systems architecture. Balances preferred technical architecture and business requirements to provide effective systems solutions. Resolves complex operational issues and recommends and implements viable alternatives and solutions. Ensures customer satisfaction.

Minimum Requirements BS in Computer Science, Business or related degree or equivalent work experience. An additional eight to ten (8-10) years progressively responsible related experience in area/s of assignment is required to obtain an advanced understanding of information and/or communication systems, operating systems, network communications, equipment and infrastructure. Demonstrated leadership skills required. Previous supervisory experience preferred. Demonstrated high quality oral, written and presentation communication skills, high quality interpersonal and people management skills, and demonstrated experience in project management. Extensive experience in the development, integration, and support of information and communication systems applications, distributed and mainframe environments, network architecture and sub-systems, distributed and mainframe server architectures cross platform interfaces. Extensive experience in information systems methodologies, systems guidelines & architectures, and technologies.

Major Accountabilities

  1. Directs the delivery and maintenance of quality information and communication systems solutions to support PNW business processes that follow all I/S guidelines and architectures. Ensures client assistance and 7 day per week/24 hours a day support for operational systems consistent with Service Level Agreements and business processes are optimized. Ensures preferred technical architecture and business requirements are balanced to provide effective information and communication systems solutions, sound architecture, and cross-system integration objectives.

  2. Resolves technical issues and recommends and implements viable alternatives and solutions.

  3. Ensures departmental costs remain within approved budget. Continually improves department work processes.

  4. Develops unit level strategic plans that support corporate and I/S plans. Supports client planning process and prioritization for systems technology implementation. Assigns, directs, facilitates, reviews and approves unit work activities. Ensure effectiveness and productivity of the work unit.

  5. Maintains knowledge and understanding of business processes. Manages, negotiates, and meets client's expectations.

  6. Implements performance management programs. Spends time with staff on performance focusing. Develops and retains a highly skilled technical team including a supervisory backup. Actively seeks to improve own skills and knowledge to apply to current and emerging business and technical environment. Ensures appropriate staffing levels and that staff has technical skills and business skills to support objectives of the organization.

  7. Acts to produce effective teams. Ensures the development of a cooperative culture that supports team accomplishments.

  8. In a timely manner, communicates issues openly and honestly with staff, peers, management and customers.

Export Compliance/EEO

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, "U.S. Export Control Laws"). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates (“Pinnacle West”) provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Job ID: 20200516

Location: Phoenix

Full/Part Time: Full-Time

Regular/Temporary: Regular