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Job Information

UnitedHealth Group Clinical Program Manager (Behavioral Health) - Washington Telecommute in Washington

The overall purpose of the Clinical Program Manager position is to supervise a team of licensed or unlicensed staff (depending upon the specific team function) in the coordination of care for consumers moving from higher to lower levels of care. The manager is to ensure that the team is functioning at optional effectiveness and efficiency by continuously monitoring team performance and taking corrective action when necessary. The manager should be a mentor and role module who encourages the team to strive toward excellence and professionalism.

If you're located in Washington state, you’ll enjoy the flexibility to telecommute* as you take on some tough challenges

Primary Responsibilities:

  • Manage a team of licensed clinicians andnon-licensed staff (either in office or telecommuters) in order to deliversound clinical decisions and quality documentation to customers

  • Work closely with the Behavioral Health productExecutive Director and the health plan professional team, psychiatrists andother clinical staff to ensure that all clinical services are implemented andmanaged based on state of Washington requirements and regulations

  • Work closely with the Quality ImprovementDirector and Systems reporting staff to identify and address the clinical needsof individuals accessing behavioral health services

  • Support utilization management objectives forboth facility-based and outpatient care

  • Prepare reports and analyze data in order tocoach team to meet metrics successfully

  • Identifying trends and interventions as neededin a positive, change oriented environment

  • Ensure the timeliness and appropriateness ofthe services provided by the Care Managers and to ensure that clinical reviewactivities are conducted in accordance with OptumHealth clinical guidelines andcare coordination processes

  • Local and state travel 10-15% or as needed

  • Managing projects and interventions frominception to completion

  • Ensuring engagement of staff through managementof ongoing training, performance management, coaching and mentoring

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master's degree in Psychology, Social Work,Counseling or Marriage or Family Counseling, or a BSN RN with 2+ more years ofexperience in psychiatric nursing

  • Possesses an active, independent, andunrestricted licensure in the state of Washington

  • Must reside in the state of Washington

  • 5+ years of behavioral health experience postlicensure

  • 5+ years of management and/or leadershipexperience

  • Proficient in Microsoft Applications to includeWord, Excel and Outlook

  • Very strong communication skills both writtenand verbal

  • Ability and flexibility to assumeresponsibilities and tasks in a constantly changing work environment

  • Strong oral and written communication skills —specifically telephonic skills

  • Must have a designated workspace and access tohigh speed internet capability via cable/DSL service

Preferred Qualifications:

  • Experience working in managed care/priorauthorization

  • Dual diagnosis experience to include mentalhealth and substance abuse

  • Knowledge of evidence based best practiceguides

  • Experience managing field based/telecommutingemployees

  • Knowledgeable of community resources

  • Experience working with Medicaid populations

Discover a diversified health services and innovation company where data, technology, people and action combine to make great things happen every day – and where every day is another opportunity to do yourlife’s best work. (sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an EqualEmployment Opportunity/Affirmative Action employer and all qualified applicantswill receive consideration for employment without regard to race, color,religion, sex, age, national origin, protected veteran status, disabilitystatus, sexual orientation, gender identity or expression, marital status,genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass adrug test before beginning employment.

Job Keywords: case manager, care advocate, social worker, therapist, counselor, mental health, behavioral health, manager, managed care, substance abuse, inpatient, LP, LCSW, LMFT, LSW, LPC, RN, registered nurse, nurse, telecommute, remote, Washington, WA