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Job Information

Fiserv Client Tech Support - Sr Associate III in West Des Moines, Iowa

Position Description

What an outstanding Client Tech Support Representative does at Fiserv:

In this position, you will work in a dynamic and professional service environment with financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners.

Join us to identify opportunities to improve the client experience that will drive business results!

You can look forward to:

  • Answering incoming client inquiries, primarily phone calls – At least 70% of time on average

  • Researching, analyzing, and resolving client issues relating to Deposits and other interfacing products

  • Interacting and working in partnership with other Fiserv departments to create a positive client experience

  • Attaining an in-depth knowledge of all products within a designated domain as well as other Fiserv products that interface

You're the kind of person who :

  • Can multi-task between computer applications and phone calls

  • Possesses a consultative, client-focused approach to solving problems

  • Is a focused team player and can take action during change initiatives

  • Displays consistent accuracy and attentiveness to detail without direct supervision

Basic Qualifications for Consideration:

  • High School diploma or equivalent required; Bachelor’s degree preferred

  • Minimum of 2 years' experience in a Client Service role

  • Experience working in the banking or financial services environment

  • Ability to work 8am – 5pm Central time

Preferred Qualifications for Consideration:

  • Experience working with Deposit products is a plus

  • Experience resolving client calls/cases (via phone, e-mail, or case) with a positive outcome and desire to delight each customer

  • Ability to multi-task in a fast-paced environment while maintaining high quality outcomes and delivering on performance targets

  • Proficient written and verbal communication skills; ability to explain complex concepts in simple, clear language appropriate to the audience

  • Local candidates to West Des Moines, IA

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes.

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.