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Job Information

Merck Manager, Operations - 3rd shift in Wilson, North Carolina

Job Description

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

The Wilson facility, located at the intersection of I-95 and US 264 Alternate, is a 500,000 square foot solid dosage / packaging site on 225 acres. The facility has been in operation since 1983, and was recently selected as our Company Packaging Center of Excellence for North America.

Wilson, NC is conveniently located approximately 2 hours from NC beaches and 45 minutes from the state capitol, Raleigh, NC. Wilson is home to Vollis Simpson's Windmill Farm, the only North Carolina Baseball Museum and the Wilson Botanical Gardens.

Join us and experience our culture first-hand - one of strong ethics and integrity, diversified experiences and a passion for improving human health. Consistently cited as a great place to work, our Company discovers, develops, manufactures and markets a wide range of vaccines and medicines to address unmet medical needs.

POSITION OVERVIEW – Basic Functions & Responsibility

The Operations Coach provides leadership, cross-functional development, tactical direction and technical expertise to operational and clerical personnel in various stages of team development in the packaging of Wilson products. Responsible for teams and all operational activities affecting the business. Maximizes the potential of all team members and fosters an environment that allows for progressive continuous improvement of skills.



  • Assists the team with development of objectives and ensures alignment with sitegoals;

  • Providestimely feedback and evaluates/addresses performance ofdirectreports;

  • Assesses employee training/development needsand implement actions to address thoseneeds;

  • Supports employee development initiatives in alignment with the businessneeds;


  • Troubleshoots equipment problems, identifiesneedfor new equipment and/or modifications to existing equipment toreducedowntime;

  • Initiates/engages in problem solving and identify short-term andlong-termactions to prevent problemreoccurrence.

  • Adheres to the applicable escalation process for safety, quality and downtimeevents;

  • Approves IQ/OQ/PQ/CCand otherdocuments;

  • Partners with MPS, Process Improvement Engineers andOperators to identify and implementcontinuous improvementinitiatives;

  • Evaluates and serves as the point-of-contactfor all new equipment and/or modifications to existingprocesses orequipment;

  • Manages adherence to MPSprinciples,defined line performance standardsandkey performance indicatorsutilizingapplicable Lean/ Six sigmatools.


  • Attends departmental and team meetings focused on equipment/processimprovement;

  • Serves as liaison between shifts, teams, IPTs, andCOEs;

  • Participates and/or Leads Tier Meetings


  • UsesRoot Cause Analysis tools to identify true root cause for quality and safetyevents.

  • Authors, reviews, approvesand/orparticipates inqualityinvestigations.

  • Initiates, reviews and approves safetyinvestigations;

  • Participates in internal and external audits andinspections;

  • Identifies quality-related trends and facilitates implementation of corrective actions

  • Creates/Revises Standard Operating Procedures, Forms and other batch-related documents


  • Adheresto and monitors operating budget and staffing plan per Profit Plan.

  • Recognizes and investigates opportunities for financialsavings;


  • Models of our Company Leadership Principals and Inclusive Behaviors

  • Acts as part Site Extended Leadership Team

Education Minimum Requirement

  • High School Diploma

  • Preferred B.S. degree from an accredited college/university, preferable with emphasis in a science or engineering related discipline

Required Experience and Skills

  • Minimum of 5years experienceproduction/manufacturing, preferable in a cGMP environment

  • Willingness and availability to work off-shifts and/or weekends

  • Demonstrated leadership, interpersonal, technical aptitude, andproblem-solvingskills. Strong team skills, including ability to coach/develop work teams, provide training, motivate/empower others, and resolve conflict. Must be flexible and able to manage multiple priorities. Must be goal oriented and able to manage risks. Good verbal and written communication skills.

Preferred Experience and Skills

  • Demonstrated knowledge of Operational Excellence tools and methodology.

  • Experience working with SAP inventory

  • Previous experience with vaccines or glass products

  • 2 years coaching/supervisory experience

Our Manufacturing & Supply Division is committed to be the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create an interdependent global manufacturing network that’s committed to delivering a high quality, reliable supply to customers and patients on time, every time.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:




VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Specified


3rd - Night

Valid Driving License:


Hazardous Material(s):


Number of Openings:


Requisition ID: R135091